FAQ
Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
Due to the custom and personal nature of our products, we do not accept returns or exchanges. However, in case of any extraneous circumstance, please contact us and we will work with you to rectify the issue.
WHAT IS YOUR SHIPPING POLICY?
The majority of our products are made to order; please allow 1-5 days for order creation. Once shipped, please allow up to 2 weeks to receive your order.
Buyers are responsible for any customs and/or import taxes that may apply.
HUSHD is not responsible for any shipping delays due to circumstances beyond our control (customs or otherwise).
If you reside in the Vancouver BC (lower mainland) area, we offer local pickup.
CAN MY ORDER BE PERSONALIZED?
Absolutely! Get in touch with us via email, Instagram/Facebook DM to discuss.
Awards
Canadian Choice Award:
2025 Winner - Health & Wellness (Coquitlam, BC)
2024 Winner - Best Gift Shop (Coquitlam, BC)
Canadian SME Award
2024 Nominee - Business Woman of the Year
2023 Nominee - Best in Retail
Small Business BC Award
2024 Nominee - E-commerce Experience
2024 Nominee - People's Choice
Small Business BC Award
2024 Nominee - E-commerce Experience
2024 Nominee - People's Choice
Community Votes Award
2024 Platinum Winner - Best Candles (Coquitlam, BC)
2024 Platinum Winner - Best Gift Shop (Coquitlam, BC)
2024 Platinum Winner - Best Home Decor (Coquitlam, BC)
2023 Platinum Winner - Best Gift Shop (Coquitlam, BC)
2023 Platinum Winner - Best Candles (Coquitlam, BC)
Local Box Co. Award
2023 Finalist - Best Apparel
2023 Finalist - Best Drinkware
Highly Recommended on Alignable
2023 badge - Highly Recommended, on the business networking platform, Alignable.